Hotel compendium, FAQs & Policies

General Hotel Info

Our standard check-in time is 3pm to 6pm.

Check-out is by 10am (11am for direct bookings)

Early check in is subject to availability and regrettably, cannot be guaranteed prior to arrival date. However, you are most welcome to store your luggage with us if a room is not ready for check in upon your arrival.

Our reception hours are 8am – 6pm. If you are arriving later, please contact our team by emailing [email protected]

Our reception hours are 8am – 6pm. If you are arriving later, please contact our team by emailing [email protected]

Rooms are serviced daily unless you have your ‘Do Not Disturb’ sign on the door. For alternative arrangement, please speak to our team.

Please hang your towels up if you do not require a fresh set. We’re all about conserving water, little changes for a big cause.

Netflix & other streaming apps are available on your Smart TV. Simply log into your existing personal accounts. Remember to log out on departure.

Please use the remote for Air Conditioner controls for heating & cooling.

Continental buffet breakfast is served daily 8:00am–10:00am.

Car parking is available by reservations at $20/day.

Please note hotel parking spaces are limited and subject to availability, enquire at reception for more info.

Operating hours: 10am – 8pm – first come first served basis, please enquire at reception for more info.

Luggage storage is available free of charge up to 3 days. Please ask reception for more info.

In Case of Emergency

From phone in your room: Dial 1-111 for Police, Fire or Ambulance

Please familiarize yourself with the hotel evacuation procedure attached to the rear of your room door.

If you discover a FIRE:

  • Notify Reception by dialing (0).
  • Sound the alarm in the corridor by breaking glass & flicking switch.
  • Follow evacuation procedure sign on the rear of your room door.
  • Await further instructions from hotel staff.

We are located in an area at risk to earthquakes. If an earthquake occurs, please:

  • Remain calm.
  • Move away from windows, mirrors & items that may fall.
  • Take cover under solid frames (table, desk or doorway).
  • If outside, evade buildings, powerlines & items that may fall.
  • When shaking stops, proceed with caution, expect aftershock
  • If outside, stay outside. If inside, stay inside.
  • Do not operate any electrical appliances until cleared by hotel staff & watch for exposed wires/other hazards.
  • If you need to contact hotel staff urgently, dial (0).

Hotel Policies & FAQs

Cancellation Policy

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates)

Please cancel by 3:00 pm (Hotel Local Time) up to three days prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night’s accommodation and booked packages.

All our hotels are smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of NZD$700 will apply if you decide to light up in the room!

While Naumi is a smoke-free hotel, there are designated smoking areas on hotel premises. Do note that a nominal fee of NZD$700 will apply if you decide to light up in the room!

All our rooms are designed for a maximum occupancy of 2 people. We do not offer rollaway beds or cribs.

Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

Full prepayment is required for non-cancellable bookings and a valid credit card is required for flexible rate bookings.
If you would like to pay on behalf of, please email [email protected] for further information.

Payments by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2.5% in NZ and 1.1% AU of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by Cash and EFTPOS do not incur transaction fees. Credit Cards may incur a surcharge.

A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in.  Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

We take a pre-authorisation amount of $100 per night, up to a maximum of 3 nights or $300 at check in. We accept all major international credit and debit cards and EFTPOS transactions. No cheques please!

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement).

No, we are a Cashless Hotel. Service Excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, our Hotel no longer accepts cash payments at any of our outlets or for accommodation. Fortunately, we welcome most major credit and debit cards to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.

You’ll need to contact the website / travel agent that you’ve booked through to make the amendments required. Do note that charges may be applicable.

Our hotel is designed for guests aged 12 years or older.

You must be 18 years old and a valid photo ID must be produced during check-in.

Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.