FAQ

What time is check in / check out?

Our standard check-in time is from 3pm and check-out is by 10am.
If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you. For late check-outs, please make prior arrangements with us, extension is subject to availability and charges are applicable.
As our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.
It is recommended that you notify the hotel of your expected arrival time.

I need to make a change to my reservations, but my booking was done with another website / travel agent. How do I do it?

Youโ€™ll need to contact the website / travel agent that youโ€™ve booked through to make the amendments required. Do note that charges may be applicable.

What is the minimum age requirement to check in at Naumi Studio Wellington?

You must be 18 years old and a valid photo ID must be produced during check-in.

What forms of payment are accepted to pay for my room?

Credit card, cash, direct credit before arrival, or Eftpos.

Is there a surcharge if I use my credit card?

Yes there is a 2% credit card surcharge fee.

What is your cancellation policy?

If booked directly through the Hotel, you may cancel or amend your booking up to 24 hours prior to arrival (up to 6pm the day before) without charge. Cancellations after this time will incur a fee of 100% of accommodation for the first night. We encourage our guests to investigate the provision of Holiday/Travel Cancellation Insurance before commencing travel. On certain reservations a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

Do you have a car park and what does it cost?

Yes, we have secure onsite parking at $30.00 per night. If you wish to park your car in our car park for the day the cost is $15.00.

How do I get to the car park?

Our car park is accessed via Dunlop Terrace. Dunlop Terrace is accessed just off Vivian Street. Head to our location page for more information.

Do you offer a rollaway bed or baby cribs? Is there a charge?

Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team! We do not offer any rollaway beds.

Is the hotel earthquake strengthened?

Naumi Studio Wellington was strengthened, and re-built in 2002-2004.The structure was designed and constructed to 100% of the New Zealand Building Code as of 2002.
Naumi Hotel Wellington and Conference facilities were completed in November 2008 and also gained a Code of Compliance Certificate (CCC). As a new building, it met the full code of the time.