hoteL compendium

Check-In, Check-Out Timings
Direct bookings: check-in: 3pm | check-out: 11am
All other bookings e.g via 3rd party travel agent: check-in: 3pm | check-out: 10am

Reception Phone Number
If you have any questions big or small, you can reach Reception by calling (0) on the phone in your room or 04-913 1800.

Complimentary Wi-Fi
Network: Naumi Guest | PW: @naumihotels2025

Breakfast
Mon to Fri: 6.30am–9.30am | Sat, Sun & Public Holidays: 7am–10am

Lola Rouge Restaurant & Bar
Our award-winning restaurant, Lola Rouge is located on the ground floor, serving breakfast, dinner and high tea. The Grand Bar serves drinks and light bites. Visit our website to view our menus.

Housekeeping
Rooms are serviced daily unless you have your ‘Do Not Disturb’ sign on the door. For alternative arrangement, please contact Reception.

Bathroom Towels
Please hang your towels up if you do not require a fresh set. We’re all about conserving water, little changes for a big cause.

Dry Cleaning
Same day service is available Mon–Fri. Please leave the bag (found in wardrobe) outside your door & call Reception by 8:00am for same day service. Weekend dry cleaning is available at an additional charge.

Smart TV
Chromecasting & Netflix are available on your Smart TV. Simply log into your existing personal accounts. Remember to log out on departure.

Power & Electricity
Please ensure key card is inserted into the power slot inside door.

Heating
Heater controls are located on the wall panel.

Carparking
Our car park is accessible via Dunlop Terrace. Dunlop Terrace is accessible just off Vivian Street. Please head to the reception to get access to our car park.
Please note hotel parking spaces are limited and subject to availability, enquire at reception for more info.
Parking is $35 per night, on a first-come, first-served basis. Reserved parking is not allowed.
All vehicles must display a valid parking permit or you will get fined.

Gym, Pool & Spa
Facilities are open from 6am–10pm daily, accessible with your key card. Children under 14 must be supervised at all times.
– Level 3: Our compact, state-of-the-art Techno-Gym
– Level 4: Heated lap pool & spa (*Spa is currently unavailable until further notice. We apologise for the inconvenience caused.)
Please request for extra towels at Reception.

Porter Service
To request a porter for your luggage, please dial Reception on (0).

Safe Keeping
If you require something more than your in-room electronic safe, the use of our Hotel Safe is available. Please dial Reception on (0) for further information (accessible between 7:00am–10:00pm only).

No Smoking or Vaping
We are 100% smoke-free hotel, including e-cigarettes & vapes. Please note that a penalty fee of $700 will apply if you smoke on-premise. If you need to smoke, there are designated smoking areas outside.

Fire
If you discover a fire in our hotel premises:
– Notify Reception by dialing (0).
– Sound the alarm in the corridor by breaking glass & flicking switch.
– Follow evacuation procedure sign on the rear of your room door.
– Await further instructions from hotel staff.

Earthquake
We are located in an area at risk to earthquakes.

If an earthquake occurs, please:
– DROP-COVER-HOLD
– Remain calm.
– Move away from windows, mirrors & items that may fall.
– Take cover under solid frames (table, desk or doorway).
– If outside, evade buildings, powerlines & items that may fall.
– When shaking stops, proceed with caution, expect aftershock
– If outside, stay outside. If inside, stay inside.
– Do not operate any electrical appliances until cleared by hotel staff & watch for exposed wires/other hazards.
– If you need to contact hotel staff urgently, dial (0).