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FAQ

General

Does Naumi Hotel Auckland Airport allow pets?

Pets are allowed at Naumi Hotel Auckland Airport for booking in Habitat or Oasis Room. However, please take note of our pet policies here., and view our food menu for your pets here.

Do you offer an airport shuttle?

We have two easy options:

  1. Our private airport pick-up and drop-off is complimentary for guests who have booked directly with us through our website. This shuttle service is available from Mondays to Fridays, 7am to 11pm – terms and conditions apply. Please pre-arrange with our reservations team by emailing toΒ [email protected] with your flight details at least 24 hours prior to your arrival. If your request is within 24 hours, reach us at 09-912-3333 for assistance.
  2. We are on the Yellow Bus route which transports travellers from Auckland Airport to their hotel for NZD$6 per person each way. The yellow bus runs every 20 minutes all year round, all seasons – with at exception from 2Am to 3AM. A ticket can be purchased at ticket machines outside the airport terminal building, online at www.yellowbus.co.nz or at Naumi Hotel Auckland Airport’s reception desk.
Do you have any restaurants at the hotel? What about room service?

Behind the reception and main lobby is Paksa Bar & Restaurant, which serves Asian Fusion cuisine to the table, delighting your senses with a contemporary touch.

Room Service, which we call In-Room Dining, is available 24/7.

Do I have to place a deposit during check in? What mode of payments do you accept?

We take a pre-authorisation amount of one room night’s rate upon check in. We accept all major credit cards, New Zealand dollars and EFTPOS transactions. No cheques please!

I need a smoking room.

While Naumi Hotel Auckland Airport is a smoke-free hotel, there are designated smoking areas on hotel premises. Do note that a Naumi-nal fee of NZD$700 will apply if you decide to light up in the room!

What is the minimum age requirement to check in at Naumi Hotel Auckland Airport?

You must be 18 years old and a valid photo ID must be produced during check-in.

I need to make a change to my reservations, but my booking was done with another website / travel agent. How do I do it?

You’ll need to contact the website / travel agent that you’ve booked through to make the amendments required. Do note that charges may be applicable.

Do you offer a rollaway bed or baby cribs? Is there a charge?

Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team! We do not offer any rollaway beds.

The pool is so beautiful. Can I enjoy a late night swim as well?

You can enjoy our outdoor swimming pool anytime from 6am – 10pm. Please ensure that children are accompanied by an adult while poolside.

What time does breakfast start? I am leaving very early. Can I have early breakfast?

Breakfast is served in Paksa Bar & Restaurant from 6am – 10am.

For early departure, we can arrange for a light takeaway continental breakfast and juice. This way you can enjoy your breakfast on the go.

Do you have parking facilities at the hotel? How much are the charges and is this included in my room rate?

Yes, we have over 100 parking bays and parking is free while you stay with us. Should you need parking while not being a guest of the hotel, parking can be arranged at $20 per 24 hours.

What time is check in / check out? We’re arriving after 12am. Will we still be able to check in?

Our standard check-in time is from 2pm and check-out is by 11am.

If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you. For late check-outs, please make prior arrangements with us, extension is subject to availability and charges are applicable.

As our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out while you visit local attractions or enjoy gastronomic delights in our restaurant and bar.

It is recommended that you notify the hotel of your expected arrival time.

I would like to stay at Naumi Hotel Auckland Airport. Where can I get best rates, discounts and packages?

For best rates, discounts and packages, book directly through our website: naumihotels.com/aucklandairport. More information can be found on our Promotions page.