CAREERS

BE PART OF THE NAUMI TEAM!

At Naumi, we seek an eclectic mix of authentic people; people who want to share their whole selves and experience genuine interactions with others, people who are committed to changing the game and provide our guests with a story worth telling. In our constant pursuit of perfection, we select passionate people eager for a challenge, ready to share our philosophy of hospitality, and make their own personal contribution towards the group’s success.

We invite you to view the latest job opening available at Naumi Hospitality, and if you think you fit the bill, we want to hear from you.

Positions Currently Available

  • Room Attendant

    Naumi Hotel Singapore, Singapore

    JOB SUMMARY

    Reporting to the Executive Housekeeper, the Room Attendant will be responsible for cleaning the guest rooms of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    • Attend pre-shift meeting, collect the daily room cleaning report /assignments and the sign out the master key.
    • Ensure all assigned rooms are cleaned accordingly and return master key to housekeeping office at the end of shift.
    • Pack trolley and ensure that it is neatly stacked with linen and there are sufficient supplies before starting to make up rooms.
    • Able to prioritise daily job tasks, e.g. which room to clean first.
    • Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished.
    • Ensure all items in the housekeeping checklist are in good order.
    • Know the usage of different chemicals & cleaning supplies.
    • Able to operate a vacuum cleaner.
    • Remove all dirty room service trays & trolleys, cutleries, and crockeries from corridor and guest rooms to the service area.
    • Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
    • Check and report any missing, damaged items and/or maintenance defects to the Executive Housekeeper immediately.
    • Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
    • Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
    • Pack and keep the pantry and service area neat and tidy at all times.
    • Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
    • Perform any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    No specific requirements.

    SKILLS, ABILITIES & ATTRIBUTES
    • Physically fit as the role requires constant movements and lifting of heavy items
    • Passion to serve
    • Positive service mindset and willing to go the extra mile
    • Energetic and cheerful disposition
    • Enjoy interacting with people
    • Good communications and human relations skills
    • Ability to work independently and take initiative
    • Good grooming standards and personal presentation
    • Flexibility on working days and hours including weekends and public holidays

  • Guest Relations Officer (GRO)

    Naumi Hotel Singapore, Singapore

    JOB SUMMARY

    Reporting to the Front Officer Manager, the GRO will be responsible for delivering a seamless and memorable stay experience for our guests.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    • Meet and greet guests upon their arrival at the hotel.
    • Assist with luggage requests.
    • Perform all check-in tasks effectively and efficiently.
    • Escort guests to room and introduce the amenities in the room.
    • Share and promote the facilities and services offered by the hotel.
    • Perform all check-out tasks effectively and ensuring billing is accurate.
    • Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
    • Follow up with daily pending task.
    • Take and manage reservations for walk-in guests and/or when reservation department is closed.
    • Interact with guests warmly and appropriately, making them feel welcomed and valued.
    • Be a lobby ambassador duties when front desk is not engaged.
    • Attend to guests’ queries, needs and other special requests professionally and promptly.
    • Take ownership of feedback received by guests and seek assistance from Duty Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
    • Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
    • Coordinate with the other hotel departments to provide a seamless stay experience for guests.
    • Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
    • Perform any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent.

    SKILLS, ABILITIES & ATTRIBUTES
    • Passion to serve
    • Positive service mindset and willing to go the extra mile
    • Energetic and cheerful disposition
    • Enjoy interacting with people
    • Good communications and human relations skills
    • Ability to work independently and take initiative
    • Good grooming standards and personal presentation
    • Flexibility on working days and hours including weekends and public holidays

  • Housekeeping Room Attendants (Part Time)

    Naumi Hotel Auckland Airport, Auckland, New Zealand

    JOB SUMMARY

    The role of the Housekeeping Room Attendant is to ensure that all guest rooms and public areas are clean and tidy at all times – exceeding our guests expectations.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    • Preparing and cleaning rooms, making beds, dusting, vacuuming, cleaning bathrooms
    • Cleaning of all public areas including dusting, vacuuming and public toilets
    • Maintain a high level of cleanliness across the hotel, exceeding guest expectations
    • Working in a safe and efficient manner at all times
    • Assisting with additional tasks as required

    EDUCATION and/or EXPERIENCE
    Experience in a similar role

    SKILLS, ABILITIES & ATTRIBUTES
    • Be flexible on working days and hours
    • Be highly motivated and customer focussed
    • Have excellent communication skills
    • Have a high standard of personal presentation and grooming
    • Have the ability to work both independently and as part of a team
    • Be physically fit as there will be some heavy lifting

  • Food and Beverage Attendant

    Naumi Hotel Auckland Airport, Auckland, New Zealand

    JOB SUMMARY

    As the 'face' of our extraordinary Paksa Bar and Restaurant, you have an outgoing personality and are committed to providing excellent customer service through efficient and friendly provision of guest table and room service duties

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    Under the direction of the F&B Supervisor, you will be responsible for the setup and proactively maintain the F&B outlets. This includes but is not limited to:
    • Placing tables;
    • Dressing tables;
    • Ensuring condiments are filled and placed correctly;
    • Aligning seating with set places;
    • Ensuring self-service buffet offerings are maintained at par levels and/or regularly refreshed as appropriate;
    • Ensuring the F&B outlets and its various features are clean and presentable for service;
    • Being flexible with roster start and finish times based on business requirements

    You will provide courteous, professional and timely service to guests as directed by the F&B Supervisor and in cooperation with the F&B and Kitchen teams. This includes but is not limited to:
    • Advising guests of all options including buffet and a la carte;
    • Ensuring guests are advised of any specials or deleted dishes;
    • Taking and filling guest orders in a timely and accurate manner;
    • Serving guest’s meals and drinks to the table or room in the Hotel’s prescribed manner;
    • Preparing hot and cold beverages for guests in accordance with the Hotel’s directions for preparation of these beverages;
    • Periodically checking with the guest/conference organiser to ensure their satisfaction;
    • Periodically carrying out floor checks for room service trays at the direction of the F&B Supervisor.
    • Providing additional supplies of stationery or presentation materials;
    • Arranging for office services including copying, printing, etc as required;

    At times you will carry out back of house functions under the direction of the F&B Supervisor and in cooperation with F&B and Kitchen teams. This includes but is not limited to:
    • Preparing cutlery and crockery for service and washing;
    • Preparing linen for service and advising stock as required;
    • Maintaining pantry area including toaster, Kona and fridges in a hygienic and tidy condition;
    • Maintaining the dispense bar in a hygienic and tidy condition including assistance in maintaining stock levels

    EDUCATION and/or EXPERIENCE
    Previous bar or restaurant experience in a similar role within hospitality is preferred
    Strong food, wines and cocktail knowledge is a plus!

    SKILLS, ABILITIES & ATTRIBUTES
    • Possess exceptional relationship building skills
    • Be cheerful playful and caring.
    • Be confident and emphatic when dealing with all guests
    • Be highly motivated and customer focused
    • Be a team player with excellent communication skills
    • Have a high standard of presentation
    • Have excellent time management and prioritising skills

  • Senior Accounts Executive

    Naumi Hotels

    JOB SUMMARY

    Reporting to the Group Financial Controller, Operations (GFC), the Senior Accounts Executive provides support to the GFC on accounting related matters such as Revenue -sales for each entities, inter-company billings, inventory control, GST, and assist In bookkeeping accounts for all entities In SG -Hotel operations and Restaurants

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    • In-charge of bookkeeping of financial transaction for hotel operations and Restaurant/F&B books of accounts
    • Monitoring GL and raise critical issues that needs supervisor to discuss at high level with GFC
    • Assist in reconciling revenue and sales for hotel operations and restaurant
    • Assist in capex, AR and AP, inventory control, cost control and breakage or wastage reports
    • Assist In all on going project/s from time to time
    • Prepare quarterly GST reports and ensure timely submission of quarterly Finanical Statements/Mgmt reports
    • Prepare Cashflow projections
    • Handle and maintain inter-company billings of Restaurant with other entities •
    • Monitor the budget variances on a monthly basis •
    • Timely closing of month end report/accounts
    • Good collaboration with Hotel Operations and Restaurant/F&B manager & chefs is required - petty cash and other requirement
    • Perform any other duties and responsibilities that may be assigned •

    EDUCATION and/or EXPERIENCE
    Diploma in Accountancy/LCCI or equivalent with at least 3-4 years' relevant working experience handling Hotel Operations and Restaurant/F&B accounts

    SKILLS, ABILITIES & ATTRIBUTES
    • Eye for detail and highly meticulous
    • Proactive and with strong Initiative to Improve the current process flow If needed
    • Self-motivated, independent & results-oriented
    • Good interpersonal & communications skills
    • Positive attitude, able to organize and priorities work
    • Proficient in MS Office applications
    • Knowledge in Micros -Opera and POS system
    • Background in Hotel operations and Restaurant/F & B and working experience is a MUST
    • Preference will be given to those who are able to start work immediately or on short notice.

  • Assistant Marketing & Communications (Marcom) Manager

    Naumi Hotel Singapore, Singapore

    JOB SUMMARY

    Reporting to the Group Marcom Manager, the Asstistant Macrom Manager will assist to develop and implement the company’s wide marketing strategies and actions to improve brand presence, market share, guest engagement and drive revenue performance in all businesses locally.

    The Assistant Marcom Manager will also assist in managing all aspects of PR including media relations, communication with journalists, press releases, collaterals development, CSR programmes and any other related activities.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    (Other duties may be assigned.)

    • Drive and implement the overall strategic and tactical marketing plans and strategies to drive revenue performance and greater guest experiences for all businesses.
    • Manage social media marketing strategy, developing brand awareness, persona, generating inbound traffic and building online communities to improve guest loyalty and retention.
    • Develop strong creative commercial propositions and campaigns and market these through the various channels, monitor, analyse and evaluate their effectiveness.
    • Collaborate closely with sales and reservations/revenue to ensure that product and service delivery is seamless and maximise guest engagement and conversion.
    • Collaborate with related departments to drive and support any tactical promotional activities, campaigns, initiatives, etc. to driver greater revenue and/or guest experiences.
    • Follow through a schedule of mailings of company updates, press releases, advisories, promotions as well as newsworthy events taking place in and around the company to the appropriate media contacts.
    • Work in tandem with the appointed Advertising and/or Public Relations agencies when appropriate to develop a media strategy and communications plan for each of the markets that they represent and effectively manage these relationships and optimising the value as the extension of the Marketing Communications department.
    • Build and maintain a strong updated database and relationship of media contacts in all local locations and mainly key geographical markets in Europe, North America, Australia, as well as Asia Pacific.
    • Conduct appropriate site inspections and hosted events. Follow through with post-visit communication to the stakeholders.
    • Work closely with the Regional CSR Manager in implementing the company’s CSR plan, participate actively and providing communications support in all related activities and initiatives.
    • Any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    Degree in Marketing, Mass Communication or equivalent with a minimum of 5 years of relevant working experience.

    SKILLS, ABILITIES & ATTRIBUTES
    • Strong human relations skills
    • Good leadership and influencing skills
    • Strong communications (verbal and written) and analytical skills
    • Strong planning, organisation and presentation skills
    • Good media contacts and networking
    • Strong social media presence
    • Ability to work independently and take initiative with strong time management skills
    • Creative and resourceful
    • Eye for detail and highly meticulous

  • Graphic Designer

    Naumi Hotels

    JOB SUMMARY

    Reporting to the Group Marcom Manager, the Graphic Designer will support the company’s wide marketing strategies and actions through the development and production of marketing materials, sales collateral, point of sales content, tradeshow materials, and other design needs, to improve brand presence, market share, guest engagement and drive revenue performance in all businesses locally.

    The Graphic Designer will also provide support in ensuring the integrity and where appropriate, the localisation of the Group’s brand identity and brand voice.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Manage the design process from design concept to production and print. Work with requestors closely by briefing and advising them with regard to design style, format, print production and timescales.
    • Develop creative ideas and concepts based on the requestors’ brief. The appropriate media and style has to be chosen to meet the company’s objectives.
    • Liaise with requestors’ to determine their requirements and budget where applicable.
    • Assist to oversee photography projects for special events and monthly tactical promotions, company events and company-wide photography.
    • Develop concepts, graphics and layouts for product illustrations, company logos, and websites
    • Determine size and arrangement of illustrative material and copy, and font style and size
    • Plan concept by studying information and materials.
    • Preparing drafts of material based on an agreed brief.
    • Review final layouts and suggesting improvements if required.
    • Liaise with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality.
    • Perform any other duties as may be assigned from time to time.

    EDUCATION and/or EXPERIENCE
    Degree in Marketing, Mass Communication or equivalent with a minimum of 3 years of proven graphic designing experience

    SKILLS, ABILITIES & ATTRIBUTES
    • Possession of creative flair, versatility, conceptual/visual ability and originality
    • Strong communications, negotiation and presentation skills
    • Ability to work independently to adhere to tight deadlines
    • Knowledge and familiarity with industry leading softwares and technologies (Illustrator, Lightroom, Photoshop, etc.)
    • Strong organisational skills in time and cost management
    • Knowledge of different production processes and ability to manage multiple vendors at any one time
    • Copywriting and copyvetting skills will be advantageous

  • Group Digital Marketing Manager

    Naumi Hotels

    JOB SUMMARY

    Reporting to the Group Marketing Communications Manager, the Group Digital Marketing Manager will be responsible for developing, initiating, creating and overseeing a long-term digital marketing campaign as well as spearheading short-term advertising and marketing solutions to improve brand presence, market share, guest engagement & loyalty and drive revenue performance in all businesses at all locations. The Group Digital Marketing Manager is also responsible to strategically manage the content, appearance and performance of the company websites.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Own all digital channels including websites, email marketing campaigns and social media platforms, etc.
    • Develop, manage and monitor overall strategic and tactical digital marketing plans and strategies to drive revenue performance and greater guest experiences for all businesses.
    • Conceptualise, develop and execute strategy for paid media including SEM, PPC, social media ads and display retargeting.
    • Manage social media marketing strategy, developing brand awareness, persona, generating inbound traffic and building online communities to improve guest experience, loyalty and retention.
    • Create content and develop new concepts to build social media presence across key social networks including Facebook, Instagram and Linkedin, etc.
    • Monitor and analyse all social media activities to define effectiveness of past, present and future activities including demographics, reach and ROI.
    • Drive email marketing and online membership programme to promote guest loyalty and to generate incremental revenue.
    • Drive continuous improvements to the design, usability and content of the brand websites for the promotion and growth of the business.
    • Take a holistic view of e-commerce and review the performance of related activities, analysing results and proposing revisions to driver greater revenue.
    • Develop strong creative commercial propositions and campaigns and market these through the various digital channels, monitor, analyse and evaluate their effectiveness.
    • Conduct OTA audits to ensure information timeliness and accuracy.
    • Generate regular reports on key performance metrics and analyse results of all digital marketing efforts.
    • Keep abreast and identify new areas of digital marketing opportunities at all times.
    • Any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    Degree in Marketing, Mass Communication or equivalent with a minimum of 3 years in a managerial position with strong digital marketing knowledge and expertise.

    SKILLS, ABILITIES & ATTRIBUTES
    • Strong business acumen and strategic thinking
    • Strong analytical skills
    • Strong human relations skills
    • Strong leadership and influencing skills
    • Strong communications (verbal and written and analytical skills
    • Strong planning, organisation and presentation skills
    • Ability to work independently and take initiative with strong time management skills
    • Creative and resourceful
    • Eye for detail and highly meticulous
    • Savvy in all digital business platforms and channels

File type: PDF, Word Document