CAREERS

BE PART OF THE NAUMI TEAM!

At Naumi, we seek an eclectic mix of authentic people; people who want to share their whole selves and experience genuine interactions with others, people who are committed to changing the game and provide our guests with a story worth telling. In our constant pursuit of perfection, we select passionate people eager for a challenge, ready to share our philosophy of hospitality, and make their own personal contribution towards the group’s success.

We invite you to view the latest career opportunities at Naumi Hotels below, and if you think you fit the bill, we want to hear from you.

Positions Currently Available

  • Assistant Front Office Manager

    Naumi Hotel Singapore

    JOB SUMMARY

    Reporting to the Hotel Services Manager, the AFOM will be responsible for overseeing the daily front office operations smoothly and drive the team in creating memorable stay experiences for the guests. At the same time, supervise and ensuring high employee enagagment level.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Champion and is responsible to drive high standards of services in Front Office operations.
    • Drive the team to achieve monthly rooms upsell target to improve profitability.
    • Assume full responsibility and lead the Front office team to ensure a smooth and seamless daily hotel operation including prompt anticipation and identification as well as speedy and proactive resolutions of operational problems in order to achieve the highest guest stay experience.
    • Work closely with the Hotel Services Manager to review existing policies and work processes to streamline, simplify them and leveraging on available technology/automation to achieve better labour productivity.
    • Champion high service and operational standards in Front Office actively work to uphold such high standards by providing constant and honest feedback to the team. Coach, train and drive them effectively to earn guests’ loyalty and repeat business, aiming high guest return ratio.
    • Assist to drive and put in place a consistent high standard personalised guest stay program including pre-arrival, care program, etc. to ensure service excellence and an immaculate product is offered to guests across all areas in the hotel.
    • Handle and ensure all VIPs reservations, assignment of rooms, welcome amenities/cards/notes, inspection of allocated guest rooms and/or function or private rooms, arrival details, special requirements, etc. and personally greeting them upon arrival.
    • Connect actively and establish rapport with guests, especially VIPs and the repeating guests and maintaining good relationship with them.
    • Has high lobby presence and be on the floor, interacting with guests especially during breakfast period.
    • Handle guest feedback, complains, service recovery in a timely manner and addressing them at the source to ensure they will not reoccur.
    • Drive Tripadvisor ranking and TrustYou Survey’s scores in Front Office, keeping the team focused on the targets; address and resolve pressing issues. Coordinate and manage all feedbacks collected via social media, TrustYou Survey, mystery-shoppers, service audits and other feedback channels, etc. Similarly, solicit feedbacks proactively and positively from guests during their stay through as courtesy calls, as well as during check-out and use such data to develop action plans to close the service gaps and at the same time, to develop a stronger guest experience program.
    • Ensure all required reports and administrative duties are submitted and completed accurately and timely.
    • Identify areas for development and training needs for the team and ensure that the gaps are closed effectively.
    • Plan and conduct regular On-the-Job training effectively.
    • Responsible for the performance and development of direct report(s) and/or team with effective supervision and coaching where applicable.
    • Perform any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience and minimum 2 years in a managerial role.

    SKILLS, ABILITIES & ATTRIBUTES
    • Passion to serve
    • Positive service mindset and willing to go the extra mile
    • Energetic and cheerful disposition
    • Enjoy interacting with people
    • Strong human relations skills
    • Strong leadership and influencing skills
    • Strong communications (verbal and written), organisation and presentation skills
    • Ability to work independently and take initiative with strong time management skills
    • Eye for detail and highly meticulous
    • Excellent grooming standards and personal presentation
    • Flexibility on working days and hours including weekends and public holidays

  • Sales Manager

    Head Office (Singapore)

    JOB SUMMARY

    Reporting to the Director of Sales, the Sales Manager will be responsible for implementing tactical sales plans and initiatives proactively including, but not limited to, interacting with customers, participating in solicitation efforts, securing business, preparing sales agreements and presenting timely statistical and performance reports.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Plan and direct sales activities to achieve the established room revenue budget for the hotel.
    • Collaborate closely with Reservations/Revenue team in determining sales pricing strategies, developing rates, establishing group thresholds, deploying competitive data strategies, conducting demand analysis and managing market mix to avhieve revenue optimisation.
    • Develop, plan and maintain market awareness to ensure ability to identify revenue opportunities and set proactive strategies and initiatives for rooms.
    • Work and coordinate closely with the operations team to meet and/or exceed customers’ needs and expectations.
    • Keep abreast of market trends and competitive set and able to adjust sales/pricing strategies proactively and/or recommend service and product improvements to stay ahead of competition.
    • Build and maintain good relationship with existing customers to promote good will and foster additional business, repeat bookings, and referrals, etc.
    • Drive and solicit new business accounts in all business segments (corporate, leisure, wholesale, OTs, etc.) by conducting sales calls actively.
    • Work closely with affiliated partners e.g. Small Luxury Hotels(SLH) for more business and maintaining good relationship.
    • Monitor room booking pace, market outlook /forecast on a daily/weekly/ monthly basis closely and take proactive actions to achieve desired business level, occupancy, average rate, rev par, etc.
    • Administer, handle and follow-up on sales agreements.
    • Work closely with F&B Operations Manager to assist in driving events revenue
    • Perform any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    Degree in Marketing, Hospitality, Business Administration or related discipline with a minimum of 2 years in a sales managerial position.

    SKILLS, ABILITIES & ATTRIBUTES
    • Good business acumen and strategic thinking
    • Strong human relations skills
    • Strong influencing and negotiation skills
    • Strong communications (verbal and written and analytical skills)
    • Strong planning, organisation and presentation skills
    • Strong industry contacts and networking
    • Ability to work independently and take initiative with strong time management skills
    • Creative and resourceful
    • Eye for detail and highly meticulous

  • Guest Relations Manager

    Naumi Hotel Singapore

    JOB SUMMARY

    Reporting to the Hotel Services Manager, the GRM will be responsible and at the same time, supervising the GRE/GRO for delivering a seamless and memorable stay experience for our guests.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Meet and greet guests upon their arrival at the hotel.
    • Assist with luggage requests.
    • Perform all check-in tasks effectively and efficiently.
    • Escort guests to room and introduce the amenities in the room.
    • Share and promote the facilities and services offered by the hotel.
    • Perform all check-out tasks effectively and ensuring billing is accurate.
    • Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
    • Follow up with daily pending task.
    • Take and manage reservations for walk-in guests and/or when reservation department is closed.
    • Interact with guests warmly and appropriately, making them feel welcomed and valued.
    • Be a lobby ambassador duties when front desk is not engaged.
    • Attend to guests’ queries, needs and other special requests professionally and promptly.
    • Take ownership of feedback received by guests/team and seek assistance from Hotel Services Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
    • Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
    • Coordinate with the other hotel departments to provide a seamless stay experience for guests.
    • Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
    • Ensure all incident logs are written clearly and accurately.
    • Check and ensure all Front of House areas are clean and orderly at all times.
    • Ensure daily smooth operations.
    • Supervise and ensure that the GREs/GROs are discharging their daily job tasks effectively and efficiently.
    • Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval. And to ensure that written confirmation, purchase orders, order numbers, or petty cash claims are on file orderly.
    • Identify areas for development and training needs for the team and ensure that the gaps are closed effectively.
    • Plan and conduct regular On-the-Job training effectively.
    • Ensure all required reports and administrative duties are submitted and completed accurately and timely.
    • Drive the team to achieve monthly upsell target.
    • Responsible for the performance and development of direct report(s) and/or team with effective supervision and coaching where applicable.
    • Perform any other duties and responsibilities that may be assigned.

    EDUCATION and/or EXPERIENCE
    Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience and minimum 2 years in a managerial role.

    SKILLS, ABILITIES & ATTRIBUTES
    • Passion to serve
    • Positive service mindset and willing to go the extra mile
    • Energetic and cheerful disposition
    • Enjoy interacting with people
    • Strong human relations skills
    • Good leadership and influencing skills
    • Strong communications (verbal and written), organisation and presentation skills
    • Ability to work independently and take initiative with strong time management skills
    • Good grooming standards and personal presentation
    • Flexibility on working days and hours including weekends and public holidays

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