Hotel compendium, FAQs & Policies

Cancellation Policy

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates)

Please cancel by 3:00 pm (Hotel Local Time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night’s accommodation and booked packages.

A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in.  Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Payments by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2.5% in NZ and 1.1% AU of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by Cash and EFTPOS do not incur transaction fees. Credit Cards may incur a surcharge.

Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

• Full prepayment is required upon confirmation of booking. 
• A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in.  Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.
• Credit card used for pre-payment has to be produced during check-in for verification purpose. In the absence of the stipulated card, it will result in the cancellation of the previous transaction and a replacement credit card has to be supplied for payment.
• If you would like to pay on behalf of, please email [email protected] for further information.

• Room rates are applicable for up to 2 persons
• Additional person charges and additional breakfast charges may apply

All our hotels are smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of NZD$700 will apply if you decide to light up in the room!

While Naumi is a smoke-free hotel, there are designated smoking areas. Do note that a nominal fee of NZD$700 will apply if you decide to light up in the room!

Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.

You must be 18 years old and a valid photo ID must be produced during check-in.

Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team! We do not offer any rollaway beds.

No, we are a Cashless Hotel. Service Excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, our Hotel no longer accepts cash payments at any of our outlets or for accommodation. Fortunately, we welcome most major international credit and debit cards to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.

We take a pre-authorisation amount of $100 per night, up to a maximum of 3 nights or $300 at check in. We accept all major international credit and debit cards and EFTPOS transactions. No cheques please! 

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement).

You’ll need to contact the website / travel agent that you’ve booked through to make the amendments required. Do note that charges may be applicable.